Part-Time Customer Service Officer

Join Mind Stretcher Education as a Part-Time Customer Service Officer and become a key player in delivering exceptional service experiences. In this role, you will engage with students, parents, and internal teams to ensure seamless communication and support. You will be the first point of contact for inquiries, resolving issues promptly and professionally. This role offers flexible hours and the opportunity to grow within a dynamic and supportive team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung.

At Mind Stretcher Education, we are committed to fostering a culture of excellence and innovation. Our mission is to provide top-notch educational services that empower students to achieve their academic and personal goals. As a Customer Service Officer, you will play a crucial role in maintaining our reputation for outstanding service. You will use tools like Zendesk, Slack, and Google Workspace to manage communications and track customer interactions efficiently.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and tickets from students, parents, and internal teams using Zendesk.
• Provide timely and accurate responses to customer inquiries and issues.
• Document and track customer interactions and resolutions using Slack and Google Workspace.
• Collaborate with internal teams to ensure seamless communication and support.
• Assist in the development and implementation of customer service strategies and best practices.
• Monitor and analyze customer feedback to identify areas for improvement.
• Ensure compliance with company policies and procedures.
• Contribute to a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle multiple tasks and prioritize workloads effectively.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using Zendesk, Slack, and Google Workspace.
• Familiarity with educational services and customer support in the education sector is a plus.
• Ability to work well under pressure and meet deadlines.
• Flexible and adaptable to changing priorities and workloads.

🛠️ Keahlian

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