Hotel Front Desk Agent - Luxury Hospitality Career in Bali

Join PT Tumbuh Sehat as a Front Desk Agent and become the welcoming face of luxury hospitality in Bali’s most prestigious locations. This role places you at the heart of guest experience, where your professionalism and warmth will create lasting first impressions. As a Front Desk Agent, you’ll be the first point of contact for guests arriving at Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, ensuring their stay is seamless and memorable. You’ll handle check-ins, manage reservations, and provide exceptional customer service, all while working in a dynamic environment that values your skills and dedication.

PT Tumbuh Sehat is a leading player in the hospitality industry, known for its commitment to excellence and guest satisfaction. With a reputation for delivering unparalleled service, the company offers a unique opportunity to grow your career in one of the world’s most sought-after destinations. This role is perfect for those who thrive in a fast-paced environment and are passionate about creating exceptional guest experiences.

In this role, you will be responsible for greeting guests with a smile, assisting with check-in and check-out procedures, managing reservations, and providing information about local attractions and services. You will also handle guest inquiries, resolve any issues that may arise, and ensure that all guests have a comfortable and enjoyable stay. This position requires excellent communication skills, a strong attention to detail, and the ability to work well under pressure.

📋 Tanggung Jawab Pekerjaan

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Manage reservations and room assignments using hotel property management systems (PMS) like Opera or Sabre.
• Provide information about local attractions, dining, and other services to enhance the guest experience.
• Handle guest inquiries and resolve any issues that may arise during their stay.
• Maintain accurate records of guest information and transactions using POS systems.
• Ensure compliance with hotel policies and procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Perform other duties as assigned to support the front desk operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience as a Front Desk Agent or similar role in the hospitality industry.
• Proven ability to provide excellent customer service and handle guest inquiries professionally.
• Strong knowledge of hotel property management systems (PMS) like Opera or Sabre.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with local attractions, dining, and other services in Bali.
• Fluency in English and Bahasa Indonesia.
• Ability to stand for long periods and work in a fast-paced environment.

🛠️ Keahlian

Lowongan Terkait